Promotion news from the MD

Having had a hugely positive impact on our company in the short time she has been consultant Head of Intelligence, I am delighted to announce that Kat Caudrelier has accepted the permanent post of Director of Intelligence.

Kat will take strategic responsibility not only for the direction of the company but also for our ever-growing portfolio of clients who engage with our intelligence function, ensuring high-quality, professional service delivery. She has already made a massive difference to the company and its capability. Long may this continue!

Even more good news, as this move also sees her company, Translive Global (translation, transcription and interpretation) come into the fold of the Millbank Solutions family, which gives us that added layer of professionalism when providing documents relating to overseas entities (look out for the revamped website coming soon!).

You can read more about Kat and the rest of our senior team members here. https://lnkd.in/dYXVxz9

Congratulations Kat!

Contact Us

If you would like to discuss the services provided by Millbank Solutions, contact us via our website here, via email at enquiries@millbanksolutions.co.uk or by phone on +44 (0)208 191 9979 (London) / +44 (0)191 909 7007 (Durham)

The Rogue Within

Corporate Investigations

Where once as a company, you were easily winning work and stood head and shoulders over your competitors, you are now struggling to understand how other companies are managing to outbid you. Sound familiar? It’s probably the most common scenario that sees us become engaged by companies.

The business world is an extremely competitive one and to succeed you need many ingredients. There is a view that you need a staff that reflects your ambition, containing individuals ruthless enough to meet objectives no matter what obstacles are in their way. Here lies the problem.

Management with that attitude tends to lose sight of what is going on around them. The clamour for the next ‘big win’ blurs the focus and they fail to notice that key individual who has underlying greed, despite being the best in their field. Those same individuals come to notice by executives within other competitor companies with the same drive and determination and thus, the headhunt begins.

What then plays out is effectively exploitation that sees the competitor receive information as to what may be being bid or intended by their adversaries. Contract won! This is just one example of how easily an individual can ruin a company and at the very least, its reputation.

At Millbank Solutions, our international corporate investigations team have witnessed the devastation the insider threat causes within multi-national companies, but also smaller enterprises who are ill-equipped to suffer such financial losses.

We utilise many years of experience to identify the who, what, why, where, when and how to bring you peace of mind and to enable swift recovery.

Contact Us

If you would like to discuss the services provided by Millbank Solutions, contact us via our website here, via email at enquiries@millbanksolutions.co.uk or by phone on +44 (0)208 191 9979 (London) / +44 (0)191 909 7007 (Durham)

Another great signing for Millbank Solutions

headshot businessman

Millbank Solutions is extremely pleased to announce that Mark Heffer has joined us as a senior associate consultant financial investigator. Mark is exceptionally experienced with a vast array of qualifications which have been put to good use across an impressive career as a police officer. Our corporate investigations team have some fantastic projects which will be announced soon and Mark will be integral to their success (you can read his credentials below and also on the ‘our people‘ page on our website, where you can also meet the rest of the senior team).

 

Mark is a Financial Crime Consultant, Accredited Financial Investigator and former Detective Constable.

He served for over 25 years as a Police Detective and Accredited Financial Investigator with the Serious and Organised Crime Branch under the auspices of the National Crime Agency. He specialised in money laundering, complex fraud, human trafficking, drug trafficking, bribery/corruption and International Asset Recovery. He has a distinguished record of convictions as a result of complex and protracted investigations. He is experienced in all aspects of POCA, money laundering, confiscation, restraint, and SARs. He is experienced in the conduct and preparation of s.16 Statements to be used in Confiscation resulting from Private Prosecutions.

He is an Accredited Counter Fraud Specialist Trainer with the University of Portsmouth Centre for Counter Fraud and teaches the ACFS Course to Government and Local Authorities and has designed and delivered Anti Money Laundering (AML) training to trainee officers & non-law enforcement government agencies. He has also trained government analysts and Home Office staff in intelligence and investigation.

He consults to City Counter Fraud Units and is a specialist in investigating Organised Crime Groups (OCG’s) here in the UK and Overseas. He delivers training in Financial Investigation, AML, Bribery & Corruption here in the UK, Europe, Middle East and Africa

Mark currently oversees financial investigations in the corporate sector and is experienced in conducting whistleblowing and internal investigations. He is HEAT trained and has led fraud and corruption investigations in African jurisdictions and complex environments, delivering bespoke reports and recommendations to the corporate sector. He has a reputation for bringing a ‘real world’, hands-on approach to his consulting work.

Mark also enjoys getting lost in the hills around his beloved Devon and Cornwall region.

 

If you would like to discuss the services provided by Millbank Solutions, contact us via our website here, via email at enquiries@millbanksolutions.co.uk or by phone on +44 (0)208 191 9979 (London) / +44 (0)191 909 7007 (Durham)

Due Diligence Translation? Think Millbank Solutions

An explanation of translation

It’s no secret that many companies still use machine translation to convert their website, important reports and even legal documents into different languages. Google Translate, which appears to be the most popular of these applications, has come a long way since it was first launched in 2006. However, I don’t have enough fingers and toes to count how many clients still come to me and ask for a document that has been translated by machine translation software to be corrected. These clients have clearly sent the document and had some less than positive feedback before getting a human translator to put it right. Why risk your business in this way?

At Millbank Solutions, we don’t just have the capacity to translate documents, we have people who can perform due diligence tasks, as well as other business activities, across many countries. We are highly experienced in researching and producing high-quality reports and documentation as well as having the systems and processes in place to adapt to the many circumstances associated with due diligence activity and business deals. What’s more, we can do this in many languages. It isn’t just the end product that gets that translation treatment.

Kat Caudrelier, Head of Intelligence at Millbank Solutions explains, “Only a human translator can understand a text’s true context and provide the perfect grammar required. Due diligence needs to be completed by someone who has fluency in the target language as it is essential that important points are not overlooked or lost in translation when researching information. However, there is little value in translating detail that is not relevant to the process or the investigation, so as well as delivering a high-quality product, Millbank Solutions offers real value as we wouldn’t need to translate every piece of data that we research.”

When investigation and analysis can be done by a professional who fully grasps the requirements as well as performs the task in both incoming and outgoing languages, why would you even consider using machine translation?

With an international network of subject matter experts and our in-house expertise, we can provide a solution to fit any multilingual requirement.

So, whether you require a legal document, a pre-litigation report or a full due diligence service in 1 or several languages, we’re here to help.

 

If you would like to discuss the services provided by Millbank Solutions, contact us via our website here, via email at enquiries@millbanksolutions.co.uk or by phone on +44 (0)208 191 9979 (London) / +44 (0)191 909 7007 (Durham)

When Internal Investigations Go Wrong

Blog by Kat Caudrelier

 

I have come across numerous managers who have been in situations where following an incident, they jump straight to discipline or attempt resolution before understanding what has actually happened.

Afterwards, they discover the facts weren’t as they thought, decisions need to be overturned and the ‘solution’ hasn’t quite solved the problem. What’s more, this approach can have huge legal implications, especially if the incident concerns an employee that you’ve dismissed by not taking into account all the details.

 

Evidence

Investigators can be faced with either having too much information or not enough. Too much may mean the investigation takes longer than it should, the investigator must look through copious amounts of documents that may not relate to the issue at hand, which risks the investigation becoming more complex than it needs to be. Not enough information means an investigator may not have full sight of the problem and it can sometimes be difficult to fully understand the what, why, when, where, and how which is integral in any investigation.

I’ve been an investigator for 12 years and I would always prefer too much information over too little but what always makes evidence collection easier is when you know the client’s objectives (they may have 1, they may have 100) and they understand the investigation process that we put the information through.

 

Communication

Communication is key in any relationship. During an investigation, it is paramount that any new evidence or information is flagged and the investigator provides continuous updates on the process and any issues or requirements they haven’t been able to answer with the evidence provided in the initial stages.

On several occasions, I have come across information and evidence that doesn’t provide any insight into the requirement therefore going back to the client and letting them know that either the investigation cannot continue or a request for further information is necessary in order to progress.

 

Flawed process

An investigation into a situation should always be fully completed before action is taken or decisions are made, especially when they relate to disciplinary and misconduct matters. Companies can act too quickly or sometimes even without an investigation, which can leave the business wide open to reputational damage as well as litigation.

The list of flaws I have come across within an internal investigation process are endless; the most popular being –

  • A decision has been made in haste usually based on bad or incomplete information
  • A decision is not reasonable or balanced
  • People involved in the investigation haven’t been able to represent themselves properly

It is always best to outsource these sorts of investigations to a reliable and independent company (Millbank Solutions, step forward!). This makes the investigation impartial and it is carried out by people with years of industry experience. In the past, I have come across external and internal biases which often creep into an internal investigation without the client even knowing. Stakeholders will also become reassured that any complaints are dealt with effectively.

 

Repeated process

By taking the time to investigate straight away, you will save time with appeals and potentially looking red-faced when having to face the true facts later down the line. This may lead to completely redoing an investigation or rectifying any mistakes to come to a fair decision. The truth will seek its way out eventually, so wouldn’t you rather find it before mistakes are made and you end up not only embarrassing yourself, but you put your job and the company at risk?

Millbank Solutions will work to inform your reasonable, fair decision-making process.

 

If you would like to discuss the services provided by Millbank Solutions, contact us via our website here, via email at enquiries@millbanksolutions.co.uk or by phone on +44 (0)208 191 9979 (London) / +44 (0)191 909 7007 (Durham)